Our commitment to you

Key Principles

Our Support is based on the Key Principles as laid down in the National Care Standards.

Dignity and Respect

We will respect and promote your human rights. We will treat you with respect and with dignity at all times. We will treat you fairly and without discrimination. We will protect and ensure your privacy.

Be Included

You will receive the right information at the right time and in a way that you can understand. You will be supported to make informed choices so you have control over your care and support. We will consider your suggestions, feedback and concerns when making decisions about the way the service is provided.

Compassion

We will strive to ensure you experience warm, compassionate and nurturing care and support; by people who understand and are sensitive to your needs and wishes
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Responsive care and support

Your health and social care needs will be assessed and reviewed to ensure you receive the right support and care at the right time. The care and support provided adapts when your needs, choices and decisions change.

Wellbeing

You will be asked about your lifestyle preferences and aspirations and will be supported to achieve these. You will be supported to make informed choices, even if this means you might be taking personal risks. You will be protected from neglect, abuse or avoidable harm.

We aim to

• Provide high quality and well-maintained housing.
• Provide ‘ordinary’ living and opportunities for independence.
• Deliver a caring and professional service based on listening to and responding to service user’s needs.
• Provide expertise in learning disability support tailored to suit individuals changing needs.
• Offer structured programmes of support that will lead to greater independence within or without our service.
• Work in partnership with other agencies / professionals in supporting Tenants to maintain their tenancy in the community and/or move on to more independent living.
• Provide supportive pathways into further education / employment / activity by working with tenants and other agencies to enable access and provide ongoing support.

» Staffing and types of support